Refund policy

We have a 7-day satisfaction window from the date of delivery. Because coffee and tea are 
perishable, consumable products, we don't accept returns of opened items — but we stand 
behind what we send you.

Damaged, defective, or wrong item
If your order arrives damaged, defective, or isn't what you ordered, email us at 
info@milkywaybrew.com within 7 days of delivery with your order number and a photo. 
We'll send a replacement or issue a full refund — no need to ship anything back.

Unopened items
Want to return an unopened, unused item in its original packaging? Email us within 
7 days of delivery and we'll provide a prepaid return label. Once we receive it, 
your refund will be processed within 10 business days.

Order changes or cancellations
Since coffee is roasted to order, please reach out within 24 hours of placing your 
order if you need to change or cancel it. Once roasting begins, we're unable to make changes.

Non-returnable items
Sale items, gift cards, and opened or used products aren't eligible for return.

Refunds
Approved refunds go to your original payment method within 10 business days. Bank 
processing times may vary.

Questions any time: info@milkywaybrew.com